You didn’t like your TRUEs? Need a different size? No worries, we appreciate you trying a pair! You have 30 days to get them back to us; we’ll even cover the return shipping (on domestic orders) for one return or exchange. If you’re trying a new pair/size, we’ll send out the replacement at no charge to you once your original pair is received.
After 30 days is up, you’ll be responsible for the return shipping but we’ll still take care of a refund or exchange as long as the shoes are in new, unworn condition. You have up to 90 days to return for a full product refund, less the original shipping cost.
How do I return / exchange all or part of my order?
Simply email us at firstname.lastname@example.org with an exchange/return request in the title. Items to have handy:
- Full Name associated with original Order
- Order Number (found on the order confirmation email)
- Email address (so we can send you return shipping materials)
- Reason (let us know what’s going on, we appreciate this!)
Once your info is submitted, we will work quickly to get a prepaid label emailed to you. Be sure to pack up your order just as it came, place the label on the box and drop off at your nearest shipping center (usually provided in the email accompanying the return label). TRUE will cover shipping both ways, for 1 exchange. Any additional exchange return shipping will need to be covered by the customer.
Exchanges: Once your return tracking number is activated, let us know and we will send the replacement pair your way! If we don’t hear from you via email, we will process your exchange request in 1-2 business days following the receipt of your returned pair.
Returns: Thanks for trying TRUEs. A refund for the full amount (less shipping where applicable) will be executed within 10-14 business days following receipt of your returned merchandise.
TRUE linkswear Waterproof Warranty
TRUE Originals are warrantied to be waterproof for up to 2 years. If at any time in that window your pair does not keep the elements away, we will replace them ONE time with the same or equivalent pair. If no such equivalent pair is available, we will arrive at a solution in a fair and consistent manner. Please email us (email@example.com) with an explanation of the issue and have the original proof of purchase handy. Without it, we cannot be certain your pair is eligible for warranty. Should your pair qualify, we will have you send them in to our warranty department for testing and follow up with our corrective action if applicable.
TRUE linkswear Defect Warranty
Nobody's perfect and if we make a mistake, we’ll work quickly to resolve it! If you feel something isn’t quite right with your TRUEs, send us an email that explains what’s going on (firstname.lastname@example.org). We’ll need to verify your product falls within our warranty parameters, so please provide original proof of purchase and purchase location if outside of this website. All of our products are warrantied to be free of defects for 60 days from the purchase date. Defective products will be repaired or replaced with an equivalent product at our sole discretion.
When you buy Asher, we want you to know that you're not only buying the best looking gloves and apparel you've ever had, but also the highest quality. That's why we have a 100% satisfaction guarantee. If you have any issues with your glove, whether that's a sizing issue or a warranty issue, we want to help make it right.
Our warranty covers any manufacturing defects, but excludes general wear and tear. To raise a warranty concern, contact us by sending an email to email@example.com, providing as much info about your order and the issue you're experiencing (pictures are even better). We'll then direct you on what to do next.
We're also happy to exchange your glove for a different size or colour. You'll just need to cover the cost to get the initial item/s back to us. To request an exchange, send us an email to firstname.lastname@example.org, explaining your requirements and we'll give you the heads up on what to do next.